Full-Service Umbraco Support & Continuous Improvement

Secure, reliable and proactive support, hosting, maintenance, upgrades and ongoing development, delivered by an ISO-certified Umbraco Gold Partner.

We support organisations across the UK with a partnership based on insight, structure and continuous improvement.

Free Umbraco Audit

Exploring a change of Umbraco partner?

We specialise in the seamless adoption of existing Umbraco projects, ensuring a calm and low-risk transition. Our team carefully reviews your code, environments and processes to ensure nothing is lost, and we keep your site running smoothly throughout the handover.

We work closely with your team to understand your pain points and create a clear roadmap that delivers quick wins while also setting you up for long-term growth and security.

Support

Proactive consulting & planning
Quarterly roadmaps meetings
Weekly/monthly reviews & detailed reports
Flexible bundles of hours
24/7 support available

Maintenance

Take proactive actions to prevent critical issues
Review Umbraco Logs for any system errors
Plan and implement upgrades, updates and security patches
Monthly Reporting
Uptime monitoring

Umbraco Enhancements

New features
Membership
API Integrations
Umbraco Commerce
Umbraco Engage

Hosting

Microsoft Azure
AWS
Umbraco Cloud
Customised dedicated environments
Client-owned environments

Sustainability

Sustainability in mind in everything we do
We follow Umbraco’s sustainability best practices
View the overall Carbon Rating score of the website
See how much CO₂ an individual page generates
Our mobile-first approach allows for leaner code and ensures that a well optimised website is delivered to the correct devices.

Accessibility and Performance

Code written with accessibility in mind
Accessibility audits and fixes
Identifying speed issues
Fixing security issues
Ensuring code is regularly patched

Multiple Umbraco upgrades from 7-10+
Custom API integration
Ongoing Umbraco support and maintenance
Membership integration
Design and branding changes
Integration with BCS' Single Sign-On (SSO) system
Built to WCAG AA 2.2 accessibility standards
Custom user quiz to aid qualification choices

“I would highly recommend Ozum to anyone in need of web development services. The main reason is their ability to deliver tailored solutions that address specific business needs. Their expertise, attention to detail, and customer-focused approach ensured that our project was completed on time and exceeded our expectations.”

Luke Kuczynski, Website Manager

Umbraco support and maintenance
Umbraco upgrade from version 7-13
Full build of new Umbraco website
UNIT-e API integration
Barclaycard and PayPal payment integration
Upgrade of bespoke Umbraco course planner database
Built to WCAG AA 2.2 accessibility standards
Redevelopment of student application process

“Ozum has been supportive throughout the time since we moved our Umbraco development and support over to them. The team are highly knowledgable and solution focused, and all the work they've undertaken has been very professional.”

Neil Pratt, Head of Data Management

How we work

Your Umbraco site evolves over time; our job is to make sure it evolves in the right direction.

Discovery and transition

We begin with a thorough audit of your existing site, hosting and version. If you’re switching from another agency, we manage the handover in a structured way so that nothing is lost.

Planning and roadmapping

Together we agree on priorities, plan upgrades and forecast costs. This prevents last‑minute surprises and ensures that work happens in the right order.

Ongoing support and maintenance

We handle your day‑to‑day issues, implement security updates and monitor uptime. All activity is logged in our project management system so you always know what’s happening.

Upgrades and lifecycle management

We provide a clear version roadmap so you stay on track and plan your development around upcoming major upgrades and breaking changes.

Continuous improvement

Our team delivers accessibility audits, performance enhancements, new features and regular reviews as an ongoing cycle of improvement.

Transparent collaboration

You’ll have a dedicated project manager and account manager, access to our communication tools, and regular reviews to ensure we remain aligned.

Umbraco support and maintenance
Multiple upgrades from version 7 to 13
Design and branding changes
MailChimp integration
WCAG AA 2.2 audit and fixes
Performance and security audit and fixes

“Ozum has been fantastic to work with, both on our regular site maintenance and larger development projects. They are always quick to respond to queries, incredibly efficient and their expertise has helped us continuously improve the site ever since we started working with them.”

Lizzie Coan, Digital Content Manager

Umbraco support and maintenance
Custom PDF generator
Environment migration
Product selector tool
Customer portal
Umbraco upgrades

“I have been impressed by the depth of Ozum’s Umbraco expertise and how efficiently they are able to deliver both complex pieces of functionality and simple updates. Communication and response times are excellent. The whole team works with precision and care.”

Hannah Smith, Marketing

Umbraco Support and maintenance
Custom EduBase integration
Custom member community and events
Design and module changes
Supporting client-based developers
Data export modifications

“Ozum has been supportive throughout the time since we moved our Umbraco development and support over to them. The team hare highly knowledgable and solution focused, and all the work they've undertaken has been very professional.”